Pe piata exista o varietate de telefoane mobile Android la operatorii de telefonie mobila si anual 2 miliarde de dolari sunt cheltuiti de operatori pentru reparatii ale acestui gen de terminale. O companie de analiza a piete a studiat peste 600.000 de apeluri preluate de departamentele de suport tehnic ale celor mai mari operatori de telefonie mobila de pe glob si s-a descoperit ca terminalele Android se strica mai des decat terminalele iPhone sau cele BlackBerry. In medie 14% dintre apelurile facute la departamentul de suport tehnic raporteaza probleme cu hardware-ul terminalelor Android iar doar 6% dintre apeluri raporteaza probleme hardware ale terminalelor iPhone.
The return and repair of Android smartphone devices is costing mobile operators as much as USD$2 billion per year as they try to evolve their customer service strategies to keep pace with the rapidly growing ecosystem. These are the key findings of a study – “Controlling the Android” – by wireless experience management experts WDS. The study analyzes over 600,000 technical support calls that the WDS teams around the world have handled in the last 12 months. Taking a comprehensive view of the four leading mobile operating systems, the study finds that fragmentation has led to a higher than average propensity for hardware failure on Android-based devices: 14% of technical support calls on Android relate to hardware, versus 11% for Windows Phone, 7% for iOS and 6% for BlackBerry OS.
Problemele raportate de catre utilizatori au legatura cu ecranele, butoanele si mufele propriilor dispozitive deci nu cu sistemul de operare in sine. Aceste detalii oferite de compania de analiza denota faptul ca telefoanele mobile cu Android OS sunt construite prost, mai prost decat iPhone-urile din moment ce rata de plangeri este de doua ori mai mare. Pentru multi informatia nu va fi surprinzatoare avand in vedere ca majoritatea acestor terminale sunt facute folosind materiale de nu prea buna calitate.
This post was last modified on nov. 3, 2011, 7:57 PM 19:57